SUBSTANCE ABUSE PROFESSIONAL (SAP) ONLINE SERVICES AGREEMENT



This Agreement is entered into by and between Delivered2choices (“D2C”), a California corporation, and the registering client (“CLIENT”). This Agreement becomes effective upon electronic execution and terminates upon the completion of all contracted services.



I. SCOPE OF SERVICES

a. Initial SAP Evaluation: D2C will conduct an individual clinical evaluation in accordance with Department of Transportation (DOT) or customized service standards. The SAP will issue a written report outlining mandatory education and/or treatment recommendations tailored to the CLIENT’s case severity. CLIENT must demonstrate successful compliance with these recommendations prior to becoming eligible for safety-sensitive duties.

b. Follow-Up Evaluation: Upon completion of the mandated education or treatment program, the SAP will conduct a follow-up clinical interview to verify compliance and evaluate the CLIENT’s eligibility to resume safety-sensitive functions.

c. Compliance Monitoring & Reporting: D2C will monitor progress and report compliance status to the Designated Employer Representative (DER) or Consortium/Third-Party Administrator (C/TPA) as required by federal regulations.

d. Record Retention & Disclosure: D2C maintains secure documentation of all case files, notes, and records. CLIENT hereby authorizes D2C to release written evaluations, compliance reports, and relevant records to authorized Service Agents, Medical Review Officers (MROs), and employers with a verified “need to know” or upon receipt of a signed Release of Information.



II. FINANCIAL TERMS & CANCELLATION POLICIES

a. Program Fee: CLIENT agrees to pay a non-refundable upfront fee of $450 prior to the scheduling or rendering of any SAP online services. This fee covers the Initial Evaluation, core case management, and the standard Follow-Up Evaluation.
Once payment is received, your assigned Substance Abuse Professional will call you to schedule your Evaluation.
b. Excluded Costs: The $450 flat fee does not cover the cost of third-party treatment programs, assigned education courses, or required drug/alcohol testing.

c. THC Monitoring & Mandatory Testing: Cases involving THC may require up to three (3) urinalysis (UA) drug screenings to confirm levels fall below the DOT-regulated threshold of 15 ng/mL. If a CLIENT fails to schedule a follow-up or provide a status update for over 30 days after a negative test, an additional mandatory UA screening will be required.

d. Missed Appointments & Rescheduling:

    • Cancellations must be submitted at least twenty-four (24) hours before the scheduled appointment time. Late cancellations are subject to a $75 fee.

    • No-calls, no-texts, and no-shows will incur a $125 fee.

    • For virtual appointments, the SAP will remain on the call for fifteen (15) minutes past the hour. After 15 minutes, the call will be disconnected as a no-show. All outstanding fees must be paid in full before services resume.

e. Additional Evaluations: If the SAP determines during a follow-up interview that the CLIENT has not successfully complied with initial recommendations, subsequent evaluations will be required at a rate of $175 per session.

f. Inactive Case Reactivation: Cases with no client communication or activity for 30 consecutive days will be placed on Inactive Status.

    • Reactivating a standard inactive case requires a $75 fee.

    • Reactivating or transferring a case inactive for over 30 days that requires a re-evaluation to screen for potential relapse or to modify treatment recommendations within the initial calendar year will incur a fee of $85.



III. REFUND POLICY

a. Pre-Evaluation: If the CLIENT provides written notice of cancellation prior to attending the initial SAP evaluation, a refund will be issued minus a $75 administrative fee.

b. Post-Evaluation: Once the initial SAP evaluation has been conducted or completed, no refunds will be issued under any circumstances.



IV. COMPLIANCE & LEGAL DISCLOSURES

a. DOT Clearinghouse Registration: Commercial drivers (CDL/CLP) with violations must register in the FMCSA Clearinghouse, formally designate D2C as their SAP, and upload a screenshot of their violation details page prior to their appointment. Failure to do so will delay the 6-step Return-to-Duty process.

b. Testing Plan Portability: Per DOT rule § 382.413, follow-up testing plans transfer between employers. If a subsequent employer is unable to recover prior testing data from a past employer, D2C will issue the testing plan to the new employer/C/TPA, which may require resetting the testing schedule back to test number one.

c. Governing Law & Venue: This Agreement shall be governed by and construed in accordance with the laws of the State of California. Any legal action or dispute arising from this contract shall be settled exclusively in Sacramento, California.

d. Marketing Disclosure: CLIENT acknowledges that D2C may distribute a portion of marketing revenue to third-party entities in exchange for digital advertising placement and internet publicity.

e. Indemnification: CLIENT agrees to indemnify, defend, and hold harmless Delivered2choices, its officers, directors, employees, and agents from any liabilities, losses, claims, damages, or expenses arising directly or indirectly out of the performance or omission of services under this agreement.

f. Official Notices: All formal notices, demands, or legal communications must be delivered in writing via a secure, HIPAA-compliant electronic system or via certified mail to: Delivered2choices, 836 57th St, Suite 452, Sacramento, CA 95819.