Moving In The Right Direction

Privacy Policy

Last Updated: July 2026

At Delivered2Choices, we are deeply committed to protecting your personal information and maintaining your trust. Because we provide Substance Abuse Professional (SAP) evaluations, counseling, and support services, we handle sensitive data with the utmost care, confidentiality, and security. Therefore, this SAP Privacy Policy explains exactly how we manage your data to start your return-to-work journey.

1. Our SAP Privacy Policy: Information We Collect and Why

First, we only collect data that is essential for providing accurate evaluations and facilitating the official Department of Transportation (DOT) return-to-duty process.

Personal Information

  • What we collect: Name, address, phone number, email address, date of birth, and the last 4 digits of your Social Security Number (SSN).
  • Why we need it: We use this to verify your identity, schedule appointments, maintain reliable communication, and properly match your records for safety compliance.

Employment & Safety-Sensitive Information

  • What we collect: Employer details, job title, and safety-sensitive position status.
  • Why we need it: We require this data to accurately process your DOT return-to-duty compliance records.

Confidential Health & Evaluation Data

  • What we collect: Drug and alcohol evaluation results, treatment history, and counseling progress.
  • Why we need it: We keep this data strictly confidential and use it solely to evaluate, support, and document your recovery progress.

Billing & Payment Information

  • What we collect: Credit card details and transaction history.
  • Why we need it: We collect this to safely process payments for services rendered. Importantly, we do not store your credit card information on our servers. Instead, an authorized third-party payment processor handles all payment transactions securely.
Website Analytics: Additionally, we may automatically collect non-personal data (such as your IP address, browser type, and page visit history) to optimize our website design and improve your user experience.

2. How We Protect Your Data

Furthermore, we implement rigorous cloud based, electronic, and procedural safeguards to keep your sensitive information secure:

  • Advanced Encryption: We encrypt all health records, payment details, and personal data both during transmission (SSL) and while in secure storage.
  • Restricted Access: We strictly limit access to your records to authorized personnel directly involved in managing your case.
  • Network Firewalls: Enterprise-grade firewalls guard our digital systems to prevent unauthorized external access.
  • Physical Security: We store hard copies of records in restricted-access, locked locations.
  • Routine Audits: We conduct periodic security reviews to proactively identify and close potential vulnerabilities.

3. Sharing Your Information

We do not sell, rent, trade, or share your personal information with third-party marketers. However, we do share your information under strict confidentiality guidelines with the following essential parties:

  1. The DOT Clearinghouse: To officially log your compliance steps and facilitate your return-to-duty status.
  2. Authorized Healthcare Providers: When coordination is required for your ongoing recovery, treatment, or counseling.
  3. Legal Mandates: Only if explicitly required by law, such as in response to a valid court order, subpoena, or government regulation.

4. Data Retention and Deletion

We retain your personal and health information in strict compliance with federal regulations. Specifically, as dictated by DOT Rule Part 40.311, SAPs must maintain official evaluation and compliance records for a minimum of 5 years. Consequently, once this mandatory legal retention period expires, we permanently and securely destroy your data.

5. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us: